Warranty & Returns
This page explains how Compuhub handles returns, refunds, and warranty claims for products purchased through our website. Please read it carefully before placing an order. If you need assistance at any stage, contact us and we will guide you through the process.
Faulty or malfunctioning items
If a product is faulty or does not work as it should, Compuhub will provide support in line with the manufacturer’s policy. Please contact us as soon as you notice the fault. Do not attempt to repair the item yourself unless we have authorised you to do so, as this may void the warranty.
Returns within 30 days
If a fault occurs within 30 days of purchase, we will support the claim in accordance with the manufacturer’s policy. Compuhub will cover the cost of returning the item to us.
Returns after 30 days
If a fault occurs more than 30 days after purchase, support is still provided according to the manufacturer’s policy. The cost of returning the item is for your account.
If inspection shows that the product is working correctly and no fault is found, the item will be returned to you and you will be responsible for the return postage.
Transit damage
If your parcel arrives visibly damaged, notify us within twenty-four (24) hours of receipt. Claims reported after this period may not be accepted. Include your order number and, where possible, photographs of the packaging and product so we can process the claim quickly.
Incorrectly purchased or delivered items
Incorrectly ordered or unwanted items (within 14 days)
Items that were ordered incorrectly, are unwanted, or are not what you expected may be returned within 14 days of purchase, provided they are sealed and unused. A courier fee and a 15% handling fee will apply.
Incorrectly delivered items (within 14 days)
If we deliver the wrong item, you can return it within 14 days of purchase at no cost to you. For the fastest correction, check the goods when they arrive and refuse any incorrect items. We will then send the correct goods.
Non-returnable items
The following items cannot be returned:
- Opened or downloaded software
- Perishable items, including batteries
- Custom-configured or built-to-order products
- Clearance items marked as “Final Sale”
Return shipping
Unless this page says Compuhub will cover the return (a confirmed fault within 30 days, or an item we delivered incorrectly), you arrange and pay for the return delivery. Pack items securely. Mark the parcel with your order number and the return address we give you when the return is approved.
Compuhub is not responsible for loss or damage while goods are on their way back to us. We recommend that you insure high-value returns and keep a tracking reference from your courier.
Cancellations before shipment
If you cancel an order after payment has been received but before it has been fulfilled or dispatched, you are entitled to a full refund, including any delivery charges paid. Until your order is fulfilled, amounts received are treated as fully refundable deposits.
Manufacturer warranty
Products sold by Compuhub are covered by the manufacturer’s original warranty. Unless stated otherwise on the product page, this warranty is valid for at least one (1) year from the date of your order. Where a manufacturer offers a longer warranty period, that extended coverage applies and will be honoured in line with the manufacturer’s terms.
Software and certain cable products are generally excluded from standard hardware warranty cover. Warranty terms may vary by brand and product category; refer to the documentation supplied with your item or ask us if you are unsure.
How to start a return or warranty claim
All returns and warranty requests must be approved before goods are sent back to us. To begin, contact us with your order number, a description of the issue, and any supporting photographs. We will confirm whether your return is eligible and provide return instructions, including the correct delivery address and any reference numbers to include on the parcel.
Do not send items back without prior authorisation, as unsolicited returns may be refused or delayed.